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Shipping & Returns

100% satisfaction guarantee

100% satisfaction guarantee*
Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. We want you to be satisfied with your purchase. If you are not completely satisfied with your order within 3 days of delivery, return the unused product and we'll refund your purchase price Shipping charges are not refundable. Items will not be accepted for refund past 30 days from delivery.

SHIPPING COSTS
We calculate shipping cost for each shipping method based on the weight, type and quantity of items in your order.

RETURN AN ITEM
To return a purchase contact Jon Osgood. All merchandise; except for non-returnable items purchased from www.toprivergear.com may be returned within 30 days of receiving it, unless otherwise noted below.

Items must be in the same condition as when they were shipped, with ALL original materials, instructions and packing. All returns must be Complete and in Factory Packaging. Do NOT discard any packaging until you are completely satisfied with the products in your order. The product box must be in brand-new condition. All items must be returned in the shipping box they arrived in. Used items, are NOT accepted for return. Items with the tags removed are considered used. No credit will be given for damaged returns. No Returns are allowed if box or contents are missing or damaged. Products missing UPC codes or serial numbers from the box are NOT returnable, are non-refundable, and will be rejected.

What items are non-returnable?
We cannot accept for return the following items unless defective:
DVD's once opened, Clothing that has been worn or washed. All products must have original packaging

My item is defective - well you replace it?
We reserve the right to replace defective items with the same or similar item only, within 30 days from the shipment date. Defective replacements are shipped via Standard Ground shipping. Other shipping methods are available at additional cost. Note that a 15% restock fee will be applied on all refunds.

For all payment methods we will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.

RETURNS EXCEPTIONS
Here are the exceptions to our general Returns Policy:

Oversize Items
Some heavy or large items that are identified as oversize may be returned by freight shipping. Under some circumstances, you may be charged for return shipping.

Error-Related Refunds
If there is an error on "our part" related to your order, we will issue a credit for any applicable return shipping.

Call Jon Osgood, toll free (866) 754-3206
Hours Monday-Friday 9am-5pm
On the river Saturday and Sunday

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Top River Gear
Top River Gear
1215 North Ave. Escondido, CA 92026
Toll Free: 866-754-3206
Email: jbosgood917@gmail.com